AT&T Canada Customer Services Website
Integrated Document and Content Management into Customer Services Website
 

Challenges

AT&T Canada is one of the forerunners in offering data services to businesses across Canada. Notably some of Canadian blue chip enterprises critically depend on AT&T Canada's nation wide network to support their business operations. Being in a market with existing and emerging competitions, AT&T Canada faces the challenge to offer better customer services, tighten customer relationships, and at the same time be conscience of containing operating cost.

With the advances in web technologies, some of AT&T Canada's challenge can be met by implementing an informative and interactive customer portal. Through a secured web site, customers would be able to "peek" at their live network, be informed of the network health, obtain performance reports, perform simple diagnostic on devices, review SLAs, make inquiries, create change orders, and view trouble tickets. These on-lines services would be particularly useful to the network administrators of the customers such that they can stay "on-top" of their network

Solutions

Webernetic was commissed to architect and oversee the development of AT&T Canada's customer website. With Webernetic's expertise in network management and web technologies, Webernetic carried out planning, design, and implementation of varioius aspects of the site. Notably, Webernetic deployed Xerox's DocuShare as the content and document engine, and integrated it seamlessly with other components of the website www.enter.attcanada.com.

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