For example, customer information is often available only to Accounting and Customer Services departments through mainframe application. In order to increase the quality of services, and to make a business more customer centric, some of the customer information will need to be made accessible to other departments like Consulting Services and Technical Supports. Workflow system such as Remedy can be used to track on-line requests when they are routed through different functional groups for actions. DocuShare can be integrated to keep documents such as Service Contract and Client Project Statement. These documents can be brought up to those who work on the customer requests on demand. Other examples would be business instructions, company policy, training materials and references etc. These are some of the steps businesses can take to improve their workflow efficiency.