Webernetic offers several levels of technical support to clients of our products and services. Details of support policy and service level agreement are described in Webernetic License Agreement unless otherwise specified in support contract in client's account.
Clients purchased any Webernetic products or services are entitled to our email support up to 30 days from the date of software delivery. This basic support is included in the product or service purchase disregard whether additional support level is acquired.
Clients purchased annual support contract are entitled to hotline/email support, warranty fixes, software patches and updates when they become available. In most case, annual support contract is mandatory for the first year when product or service is purchased by the client. Renewal of annual support contract for subsequent years is optional though highly recommended for all enterprise solutions.
For custom projects, Webernetic optionally offers rollout support to clients to ensure trouble-free rollout of systems. This in effect is an high response SLA usually up to one week after system rollout. During this support term, Webernetic will immediately respond, troubleshoot and correct issue reported by the client at early stage of rollout. This service is essential when system rollout often occur later than system installation and user test in order to accommodate user training. A one week on-call support ensure a smooth operations in case any issue are overlooked during installation and test.
| Email: | support@webernetic.com |
| Technical Support: | 1 (888) 918-9488 ext. 2 |
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(20 items, August 02, 2002
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